Sports equipment rental service

This thesis focuses on the design of an automated sports equipment rental service with an emphasis on maximum user-friendliness. The aim is to develop the initial idea of the rental service and to create a product that will offer users a solution that better meets their needs than the current competitors. The work, therefore, uses user-centered design methodologies that incorporate user feedback into all stages of development. The design process is based on J. J. Garrett's model, which divides the process into five planes. The work begins with user research and analysis of existing solutions, which reveal the preferences and needs of potential users. The application's functionality is formulated based on these findings and further discussions. The functionalities are then organized into screens of a paper prototype using a hierarchical task analysis. This first version of the user interface is tested with users and modified. However, the main output of this work is the prototype created in Figma. This prototype has been thoroughly tested with users and modified to meet their expectations and needs best.